What kind of rights do you have when you purchase a product which is faulty? Here are some tips about your consumer rights
Whether you are buying a new car or simply ordering a hamburger in a restaurant, you enter into many different consumer contracts every day. Every purchase that you make is subject to certain consumer rights, no matter how big or small. These rights ensure that you will not be taken advantage of by a retailer, and that you have certain rights if the product or service you purchase does not deliver in the way that it was promised to.
What are Consumer Rights?
Consumer rights exist to protect the consumer and to maintain a certain standard of service ethics. They ensure that consumers are treated fairly when they are making a transaction with a provider who is selling them a product or a service. Consumer rights also ensure that the products purchased are fit for use and if they are defective in any way they can be returned to the supplier. When it comes to services, the service should be checked by a quality management function such as a satisfaction survey, call assessments, etc. When you buy something, no matter what it is, it should always be satisfactory quality as described, fit for the purpose it was intended for, and last a reasonable length of time. If it does not, you should have the right to return it for a refund.
Where can you Get Information about Consumer Rights?
There are many ways of obtaining information about your consumer rights. You could use the internet to do research, as here are many websites online that outline what your rights are. Many legal websites will have free legal guides that you can use as a reference when you want to know more about what your rights are. You can also talk to a lawyer who specializes in consumer law, as they will have an expert level on knowledge on the subject.
What If Consumer Rights Are Violated?
If you feel that your consumer rights have been violated by a provider of a product or a service you should bring the problem to the attention of the relevant authority who governs that particular type of supplier. There are many groups that are willing to act on behalf of the consumer, such as National consumer affairs departments and industry specific councils.
If the product is a medium to small item that you have purchased in a store, you can simply take it back right away. Most times you will still get a full refund, especially if you return the goods within four weeks of purchase.
Before taking the legal advice route and challenging your claim in the courts, make sure that it is worth it as you might end up spending more on legal fees than you are trying to claim back. When you are challenging a violation of your consumer rights, make sure to take notes down and record all important times, dates, names and phone numbers. These details might be important when submitting your claim.
Don’t stand for violations of your consumer rights, find out what you are entitled to and make sure that you receive it!
Here are some tips for avoiding theft and identity fraud on your travels around the world.
Are you planning an exciting travel adventure? Make sure that you are aware of how to keep yourself safe from identity fraud and theft before you head off on your trip.
Identity theft is an international problem, and you could be a victim of fraud no matter where you are travelling in the world. However, if you are prepared you will be much less likely to fall victim to fraud which you are abroad.
The first and most important thing to do before going travelling is to do research on the specific risks of the destination that you are heading to. Every location in the world has its unique types of tricksters who try to scam naive tourists, but if you already know about them before you arrive you are much less likely to fall for the charade.
For example, by reading a few travel guides about Barcelona you will learn to avoid the main promenade “La Rambla” late at night, where a prostitute will distract you by pulling you close while her friend grabs your wallet from your back pocket. If you are heading to Bangkok, read about the “Gem Scam” so that you know never to trust a local who tells you that he has “genuine precious jewels” to sell you for a great price. This information can be gathered from travel guide books, online forums, and websites such as Wikitravel.
Now that you have informed yourself about the risks of your particular destination, you should also prepare yourself before going out exploring. Make sure that you have photocopies of your passport and important travel documents, and keep one copy on you as well as one in your backpack. Keep your money and valuables in a wallet or a purse. If the place you are travelling to warns of pickpockets you might want to keep the wallet in your front pocket or wear a money belt underneath your clothes.
Treat Your Credit Cards Well
It is extra important to keep a close eye on your credit cards when you are travelling, because if they are stolen the thief can assume your identity and go on a spending spree with your money or even use it for internet transactions! Always sign your credit card (keep your PIN secret), and when paying for a meal in a restaurant try to watch your card at all times rather than letting the server take it away and bring it back.
Total up your charge slip before signing the bottom, so that a dishonest individual doesn’t add an additional amount.
Trust Your Instincts
Sometimes you get that feeling that something is just not right. Perhaps it’s the guy waiting in line behind you at the cash machine giving you the creeps, or the tour operator who seems to be too eager for you to hand over the money. When someone is acting suspicious around you make sure that you trust your gut feeling and get out of the situation.
Now that you know how to avoid fraud and theft when travelling, you can enjoy your holiday while keeping your money safe!
Always satisfying to see and hear that such big company cares about the environment and the planet and is aware of the negative impact CO2 can have on our planet.
Etihad’s National day celebrations also included an event for staff and families featuring an array of activities including poetry recitals, traditional dance performances, local food and henna corners and various activities for young children.