Usually when it comes to purchase a product or a service, we are all after something good...the "value for money factor" is always on the top of the list.
It is hard to get affordable and quality combined: almost a contradiction here because one will cancel the other. Cheap can't last that long.
Of course, your budget will dictate what you will go for.
However, being patient can bring good results. This means, by saving enough money to actually have the right funds to obtain the so wanted item, will bring pride and real sense of reward and joy when reaching the target.
Spending a bit more is worth it, because in the long term you will be able to compare, that well built/made has a price. And it is not just about the sales assistant, but the customer service counts too.
How many of us have ordered something either instore or online, but when comes the time to receive the delivery, it turns into a nightmare. The time slot given is not respected, frustration is then on the agenda and half/full day can be wasted. This is not acceptable and it is difficult to get compensation for it. Delivery is part of the purchasing process, but too often there are strong discussions for a disrespect of terms and conditions.
When dealing with a family business such as Alstons furniture, you can be sure that the finish of your comfy sofa will be impeccable.
...one of the leading upholstery manufacturers in the UK... Source
Upholstery is a real skill and only the experience blended with quality materials will provide a second-to-none piece of furniture.
This is applicable to everything in life. Take this rather different house in New Zealand: it is called a "bach" - a Kiwi expression that relates to modest beach house:
...There is no electricity, water, or sewage main on the island. Their home is essentially a high-functioning cabin...Source
Crosson, Clarke and Carnachan Architects have provided a tailored building, which gives a simple and natural structure with a luxury feel. An eco-friendly system giving its owners exactly what they were after - this was obtained by contacting people who are listening to what their clients want and consequently the customer service matched the requirement with no defects.
photo by Simon Devitt
What to retain from this?
If you decide to shop online or with a large store (UK or non-UK based), the service won't be as personalised as if you speak directly with the business owner. Supporting people who are still manufacturing their own products is important for 2 reasons - you will:
- get what you are looking for,
- be looked after,
because feedback is always important to improve the overall reputation and image.
Shopping at a multinational branch, you are just a drop in the ocean or a number on the receipt. If you had to contact the Returns Department because the item you bought is not exactly what you expected, it would be a generic and almost sterile welcome asking for a reference number rather than for your name - that says it all.